Online Return Form

Return, exchange & Warranty claims

One of the best ways to receive a return, exchange or warranty claim, on products purchased through our online store, is by submitting this form. We'd appreciate you filling out as much as you can so that we can connect with you for more details and photos for your claim. In some cases this form will give us everything we require, in other cases it will give us a basis of information to start a conversation with you. Either way we appreciate your comments and feedback!

Subject

Customer Details

Company

Name

First Name

Last Name

Phone

(###)

###

####

Email Address

Order Details

Order Date

YYYY

Order Number

Item Name

Quantity

Item Name

*If more than one item

Quantity

Request Details

Choose the Nature of Your Request

Please describe the issue:

If applicable, enter the shipping address you would like the item/s shipped to or if you would like the item/s made available for pick up at Koncept Sign Group:

Shipping Address

Pick up at Koncept Sign Group

Shipping Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

What is your in-hand date?

YYYY

what's next?

Once you've submitted the online form your information will be sent to our management team. You can expect to hear back from our sign shop within 1 to 2 business days, whether that's an email arriving in your inbox or a call from our team to gather more information about your claim.