Return Policy

To submit an online return, exchange or warranty claim please click here

Please review the following return policies as they relate to products purchased through our online store.

Hardware Only Returns

If you are not satisfied with your purchase of a hardware product, please fill out our Online Return Form within 30 calendar days of the receipt of the product. If the item is returned in the original box, in unused condition we will exchange it, or offer you a refund, based on your original method of payment and your needs. The product must be returned to the warehouse at your discretion within 14 calendar days of the issuance of the Return Material Authorization (RMA). All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee. All shipping fees are non-refundable.

Returns Containing Printed Graphics

Printed graphics are non-refundable due to its custom nature with the media and labor required to produce. However the stock hardware portion of the display can be returned for a refund. Please email us at customer@konceptsigngroup.com for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the hardware portion is returned in the original box, in unused condition we will exchange it or offer you a refund based on your original method of payment and your needs. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. (all shipping fee's are non refundable) All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.

Order Corrections

If your order is incorrect or damaged in the initial shipping from us, to its original destination, please contact us at customer@konceptsigngroup.com within 5 business days of receiving your order. Please include your order number, issue, revised in hand date, and ‘ship to’ address and at our discretion we will make the proper corrections for you. Images of the issue are required for immediate consideration by management.